Logistics
Courier & Delivery
Hand parcels to UK courier services and pass tracking back to the order.
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Logistics
Returns Management
Receive customer returns, inspect them and restock what can be sold again.
Overview
Returns management gives customer sends a destination that is not your office. Parcels are booked back, checked against the rule for that product and then restocked, quarantined or written off.
Fashion, beauty and marketplace sellers usually feel this first, because the return rate is part of the model rather than an exception.
Benefits
- Saleable stock comes back
- Unsaleable stock stays out of the pick face
- A reason code you can read
How it works
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01
Give customers a path
Returns are addressed to the warehouse with a reference we can match.
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02
Inspect
The contents are checked against the grade you defined.
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03
Decide
Passed units return to stock. Failed units are held for your instruction.
Who it’s for
- Apparel brands
- Marketplace sellers
- Any D2C store with a published returns policy
Questions about Returns Management
Refunds stay in your store or marketplace. We report the inspection result so your team can refund with the facts.
They are booked in and held while we ask you what they are, rather than guessed back into stock.
Related services
Logistics
Freight & Distribution
Pallet and freight distribution for wholesale, retail and bulky consignments.
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Logistics
International Shipping
Dispatch international parcels and freight where the destination and paperwork allow it.
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Logistics
Customs & Import Support
Coordinate the information an import needs so stock can be received once it is cleared.
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Ready to Simplify Your Fulfilment?
Tell us what you need to store, fulfil and deliver. Our team will help you find the right solution.